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Shipping & Returns



Returns Policy

You may return most new, unopened items within 20 days of delivery for a full refund. We'll also pay the return shipping costs if the item is being exchanged and is a result of our error (you received an incorrect or defective item, etc.) when the item is being replaced.  We do not refund your shipping costs for any item that is being returned for a refund.  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

**For our international customers, please note that due to the extremely high cost of shipping goods internationally, we do not refund any shipping costs, inbound or outbound. We will refund the full purchase price, or will replace an item deemed defective at no cost to you. If an item isn't compatible for some reason with your needs, but is not defective, we will only refund the cost of the item, since we can't be responsible for items that work in our testing labs.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Errors and Omissions

We reserve the right to correct errors and omissions on this site at our sole discretion.  Items incorrectly priced will be adjusted and credits or additional charges may be applicable.  Out of stock items that are not available will be refunded in full.